REFUND & RETURN POLICY
Last Updated: September 2, 2025
At The Container Source LLC, we want you to be confident when purchasing a shipping container from us. This Refund & Return Policy explains when returns, refunds, replacements, and cancellations may be available for products purchased through our website.
By placing an order with The Container Source LLC, you acknowledge and agree to the terms of this policy.
1. Returns and Refunds
We accept eligible returns within 30 days of delivery.
If you are not satisfied with your shipping container or the container does not meet the agreed-upon product specifications, please contact us within 30 days of delivery.
Depending on the circumstances, we may provide:
- A full refund, or
- A replacement container
Our goal is to work with you to resolve eligible issues as quickly as possible.
2. Eligibility for a Return
To qualify for a return or replacement, the container must:
- Be the container purchased from The Container Source LLC.
- Be returned within 30 days of delivery.
- Not have been intentionally damaged or substantially modified after delivery.
- Not have been converted, altered, cut, welded, painted, or otherwise modified without our prior approval.
- Be available for inspection if requested.
Certain customized, modified, converted, or specially ordered containers may be subject to additional return conditions.
3. Damaged or Incorrect Containers
If your container arrives damaged, defective, or materially different from what was agreed upon at the time of purchase, please contact us as soon as possible.
We may request:
- Photographs or videos of the container and the issue.
- Photographs of the container identification markings.
- A description of the issue.
- Delivery information and order details.
After reviewing the information, we will determine the appropriate resolution, which may include a repair, replacement, or refund.
4. Return Process
To request a return, refund, or replacement, contact The Container Source LLC through our Contact Us page or by email.
Please provide:
- Your full name
- Order information
- Container details
- Delivery address or ZIP code
- Reason for the return
- Photos or other supporting information when applicable
We will review your request and provide instructions regarding the next steps.
Do not arrange transportation or return a container without receiving return instructions from us first.
5. Return Shipping and Transportation
Shipping containers are large, heavy products and their transportation can involve specialized equipment and significant costs.
Return transportation arrangements and costs will depend on the reason for the return and the circumstances of the order.
If the container is determined to be defective, materially incorrect, or otherwise eligible for a return due to an issue attributable to The Container Source LLC, we will work with you regarding the appropriate return or replacement arrangements.
If a return is requested for another reason, return transportation costs may be the customer's responsibility.
We will provide specific instructions and applicable costs before a return is arranged.
6. Full Refunds
When a full refund is approved, the refund will generally be issued to the original payment method used for the purchase.
The timing for the refund to appear in your account may depend on your bank, credit card company, payment processor, or other financial institution.
We are not responsible for delays caused by a customer's financial institution or payment provider.
7. Replacement Containers
When an eligible return is approved for replacement, The Container Source LLC may provide a replacement container of the same or substantially equivalent specifications, subject to inventory availability.
If an identical replacement is unavailable, we may work with you to determine an appropriate alternative or refund.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Cancellation requests are subject to the status of the order, including whether the container has already been reserved, modified, loaded, shipped, or delivered.
Once an order has entered the shipping or delivery process, cancellation may no longer be available or additional transportation costs may apply.
Any approved cancellation refund will be handled according to the circumstances of the order.
9. Container Inspection Upon Delivery
Customers should inspect their container as soon as reasonably possible after delivery.
If you notice significant damage, an incorrect container, or another material issue, document the condition with photographs and contact us promptly.
Customers should not make substantial modifications to a container before reporting an issue that could affect a return, refund, or replacement request.
10. Non-Returnable or Modified Containers
Containers that have been substantially modified after delivery may not be eligible for return.
Examples include containers that have been:
- Cut or welded
- Converted into another structure
- Painted or substantially refinished
- Modified with doors, windows, electrical systems, plumbing, or other permanent improvements
- Structurally altered
- Damaged after delivery through misuse or improper handling
Special-order, custom, converted, or modified containers may also have additional terms that are communicated before purchase.
11. Refunds for Delivery Charges
Because shipping containers require specialized transportation, delivery charges may be handled separately from the product purchase depending on the circumstances of the return.
If a return is approved because of an error or material issue attributable to The Container Source LLC, we will determine the appropriate treatment of applicable delivery charges.
For customer-requested returns or cancellations unrelated to a product issue, delivery and transportation charges may not be refundable.
12. Exchanges
If you receive a container and determine that another container would better meet your needs, contact us within 30 days.
Exchange requests are subject to container availability, transportation requirements, and the circumstances of the original purchase.
Additional transportation or price differences may apply.
13. How to Contact Us
If you have questions about a return, refund, replacement, exchange, or cancellation, please contact The Container Source LLC before taking action with the container.
The Container Source LLC
Website: The Container Source LLC
Email: info@thecontainersourcellc.com
You can also use our Contact Us page to submit a request.
14. Policy Changes
The Container Source LLC reserves the right to update or modify this Refund & Return Policy when necessary.
Any changes will be posted on this page with an updated Last Updated date.
15. Questions About This Policy
If you have questions about this policy or whether your purchase qualifies for a return, refund, replacement, or exchange, please contact us before arranging transportation or making modifications to the container.
The Container Source LLC is committed to providing clear product information, transparent purchasing terms, and responsive customer support.